Frequently Asked Questions
Everything you need to know about your UrbanMooch grooming journey.
How long does shipping typically take?
We process orders within 24 hours. Depending on your location, standard shipping usually takes 3 to 5 business days to reach your doorstep.
Are UrbanMooch products suitable for sensitive skin?
Yes, our products are formulated with natural ingredients and are dermatologically tested to be safe for all skin types, including sensitive skin.
What is your return policy?
We offer a 7-day return policy for unused and unopened products if they are received in a damaged condition or if the wrong item was delivered.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across most pin codes in India, alongside secure prepaid options like UPI, Credit/Debit cards, and Net Banking.
Are your products cruelty-free?
Absolutely. UrbanMooch is committed to ethical grooming; none of our products or ingredients are tested on animals.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor your package's progress in real-time.