Returns & Exchanges
At UrbanMooch, we want you to be completely satisfied with your grooming essentials. If you receive a damaged or incorrect product, our hassle-free returns policy ensures a seamless resolution within 7 days of delivery.
Initiate Request
Email our support team at [email protected] with your order ID and clear images of the product and invoice.
Quality Inspection
Once your request is received, our team will review the details to ensure the item is unused, sealed, and in its original packaging.
Reverse Pickup
Upon approval, we will arrange a reverse pickup from your address within 24-48 hours at no additional cost to you.
Refund Processing
After the product reaches our warehouse and passes a final check, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing